Frequently Asked Questions - SERVICES

FAQs - SERVICES

Borrowing is not allowed during electricity or network failure because the library could not identify both borrower and material status. On the other hand, returning is allowed and user has to fill up returning form provided.   

Reminder Notification will be sent by the library by e-mail 7 days before the due date. The 1st Overdue Notice will be sent 1 day after the due date, the 2nd Overdue Notice will be sent 7 days after the due date, and 3rd Overdue Notice will be sent 13 days after the due date. User account will be barred if the total amount of fines has exceeded the maximum limit allowed.

Please inform to the Librarian, Circulation Management Unit immediately to avoid more fines for late return.  One month period will be provided to find the material. If the material still does not found, user has to pay according to the price of the material or buy the same title/edition.

 Loan renewal can be on line through user account with the condition that loan materials have not exceeded the due date.

Loan materials can only be renewed 2 times. However, renewal is not allowed if there is another user already reserves the material.

 Loan renewal can be done by 2 methods:

First, online renewal by user account using User ID and Password.

Second, bring along the on loan items and do the renewal at the Circulation Counter.  Users can only renew twice before the due date. No renewal is allowed if other users have made reservation for the same item.

Library materials to be reserved must be on loan by other users. Online reservation can be done by markingRequest Item atHold column. User ID and password is required toPlace Hold.Hold Placed will appear to indicate the reservation is already done. On the other hand, reservation can also be done at the Circulation Counter, Level 1.

User can cancel the reservation via User Account. Click onMy Account, and then selectHoldto view reservation list. Determine title to be cancelled and click onCancel selected hold.  ClickOKto confirm cancellation when message box appears with“You are changing all holds”. One more message will appear as“The following holds were cancelled” indicate the cancellation is done. Cancellation can also be made at the Circulation Counter, Level 1.

Current status on reservation can be checked through User Account. Click onMy Account, and then selectHoldto view reservation list. Any title with statement “Pick up at UTHM library” appears at Availability column shows that the item is ready for collection at the Circulation Counter. However, when the status is “Your position in the holds queue 1(or 2 and so on), users have to wait until it changed to “Pick up at UTHM library”.  

The reserved materials will be cancelled after 7 days beginning from the day of returning.  

The unclaimed reserved urgent materials will be reshelf within 7 days after being processed.  

This service is restricted to academic staff within campus area only.  

User may request during office hour by phone number: 07-453 3318.  

Reference Desk is operating as follows: Sunday - Thursday: 9.00 am - 10.00 pm and closed on Friday, Saturday and Public Holiday. Please refer to thelibrary opening hours.

Reference Desk is located near to the Circulation Counter, Level 1.

All questions related to library collection, services and facilities can be asked.  

 Inter Library Loan service helps user to get library materials that are unavailable in UTHM Library from the other academic libraries in Malaysia or British Library. 

Inter Library Loan service can be obtained through the following channels:
1. Fill up the Application Form that is available at the Circulation Counter or Reference Desk.
2. Send all the required details by e-mail: pspp@uthm.edu.my.

  • For any inquiries, feel free to contact us at:

    Tunku Tun Aminah Library
    Universiti Tun Hussein Onn Malaysia (UTHM)
    86400 Parit Raja, Batu Pahat
    Johor, Malaysia.

  • Tel: +607-4533318 (Main Counter)
    Fax: +607-4533199
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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