Frequently Asked Questions - All FAQs

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Library is open from 8.00 a.m. to 10.00 p.m. on Sunday to Thursday.

The library is closed on Friday and Saturday.

Yes, it is. Library user should follow the university dress code etiquette.

Bag checking must be done by the staff in charge at library main entrance to ensure that users do not bring in items (e.g.: food, drink, cigarette and etc.) inside the library or bring out the library items illegally (e.g.: reference material, mouse, DVD player, LCD projector, microphone and etc.).

The library downloads student/staff’s record from Student/Staff Information System to Library System from time to time. If the record is unavailable, users have to fill up Membership Registration Form at Circulation Counter. 

 Your e-mail may over quota or has any technical problem.

Delivery service covers requested materials like Open Access books, Audio Visual collection, and books as well as documents supplied under Inter Library Loan service.  

You are eligible to have a user account if you are a registered UTHM student or staff.

 By having a user account, you can check details of borrowing,  fines, reservation and user current status, eitherOK,DelinquentorBarred.You could also change your password and renewing your loan.

 You can check your account through library website. Please enter your User ID (student / staff number) and password that have been registered.

You can reset your password either at Circulation Counter or Reference Desk, Level 1. Our staff on-duty will available to assist you.

You can access those databases through the library website. Please refer toOff-Campus Accessfor further details.

The library provides Off-Campus Access to allow user with internet access using online resources outside the campus.

 No, you could not disclose your user ID and password to another person because they may be able to access to your UTHM e-mail. We are not responsible for any misuse of User ID and password. 

You can get the password by sending an e-mail to: ezaccess@uthm.edu.my, and type in “password” at Subject field. The password request through personal e-mail other than UTHM formal e-mail such as Yahoo Mail,Gmail, or Hotmail will not be entertained. Please refer toOff-Campus Accessfor further details.

Online resources coverdatabases,e-bookande-journalsubscribed by the library that can be accessed on line.   

You can get the password by sending an e-mail to: ezaccess@uthm.edu.my, and type in “password” at Subject field. Please refer to the librarian for further details.

British Standardscan be accessed through the library website, and direct link to online databases.

There are many possibilities: network system technical problem, databases maintenance by the publisher or exceed limit of concurrent user. Please make a report to any librarian for further action.

Since not all journals are subscribed by library, users may not be able to get access or download the articles needed. Users are advised to consult the librarian to get the full text through Inter Library Loan service.

Library Catalog provides all details of the library collection, including current status, location and number of copies available to ease users identifying them on the specific shelves.

Please download  theuser guide at this page. 

 

Search results in Library Catalog are different based on the options selected:
1.   Everything: will search all types of materials available in the library collection  
2.  Library Search: will search all types of materials available in the library collection, excludesAsset Search.

3.   Asset Search:  will only search scanned Special Collection materials such as past examination paper. (Special Collection refers to all materials written by UTHM community or published by UTHM).  

In the Library catalog, call number is known asShelf Number. Please write down that particular number before searching at the shelf.

Yes. Details of any material on shelf are available at a particular column, for example Open Access. For any material that is on loan, the column will inform the Due Date.

 UTHM staff and student are eligible to become the library member. They are provided with library account. Please check your account through library website or Circulation Counter.

Membership with status “Delinquent”means that user does not settle down his fines for late return, whereas membership with status“Barred"means that the fines has exceeded the maximum limit allowed.

Yes, you could. Library user can visit the other libraries for reference purpose and has to bring along the student / staff card. 

The library downloads student/staff’s record from Student/Staff Information System to Library System from time to time. If the record is unavailable, users have to fill up Membership Registration Form at Circulation Counter. 

Printed past year examination papers can be found at Closed Reference Room, Level 1, whereas digital format is accessible through Library Catalog, by “Asset Search”.

You can find past year examination papers through Library Catalog by using Subject Name or Code, and then sort by “Asset Search”.

UTHM student’s thesis is available at Closed Reference Room, Level 1 for internal reference. Meanwhile, post graduate theses are accessible throughUTHM Repository, up to first 24 pages.

Special Collection refers to materials written by UTHM student or staff, including UTHM publication. These materials are available at Closed Reference Room, Level 1 for internal reference.

 Yes, it is. It is available at Closed Reference Room, Level 1 for internal reference as well as online database named as Pro-Quest Dissertation & Theses.

Audio visual materials, like CD-ROM, VCD, DVD, cassette, and video tape are available at Circulation Counter, Level 1. User may preview such materials using equipments provided at Closed Reference Room, Level 1 

No. The library only lends you.

Printed journals, either current or bound are available at Journal Room, Level 3, whereas online journals are accessible via library website through links to e-journal and online databases.

You can get daily local newspapers at Closed Reference Room, Level 1. Besides, they can be accessed throughBLIS  database.

Online resources coverdatabases,e-bookande-journalsubscribed by the library that can be accessed on line.   

You can get the password by sending an e-mail to: ezaccess@uthm.edu.my, and type in “password” at Subject field. Please refer to the librarian for further details.

There are many possibilities: network system technical problem, databases maintenance by the publisher or exceed limit of concurrent user. Please make a report to any librarian for further action.

 Since not all journals are subscribed by library, users may not be able to get access or download the articles needed. Users are advised to consult the librarian to get the full text through Inter Library Loan service.

 The period of borrowing is subject to material and user category. Please refer to the borrowing eligibility table

Library organizes Information Literacy Class for all new students in order to teach all users using the library.

 Information Literacy Class is held to teach the new users on how to make full use of library facilities, services and collections. 

Information Literacy Class is held as follows:
1. Every working days  from 10.00 a.m to 5.00 p.m, as in the timetable scheduled every new semester
2. Every working days, subject to the request from the applicants

Information Literacy Class can be attended through the followings:
1. Request by e-mail/phone/letter to librarian in charge of Information Literacy Class.
2. Fill up the Registration Form available at Circulation Counter (every new semester)
3. Walk-In. Please get the timetable before joining the class to check the availability

Yes, you can. Please consult the librarian in charge of Information Literacy Class.

The following topics covered in Information Literacy Class:
1. Book searching on shelves
2. The use of online databases, e-journals and e-books
3. Library facilities and services
4. Applications within user account 
5. The use of online resources outside the campus

Users can consult librarian on duty at the Reference Desk, Level 1.

Borrowing is not allowed during electricity or network failure because the library could not identify both borrower and material status. On the other hand, returning is allowed and user has to fill up returning form provided.   

Reminder Notification will be sent by the library by e-mail 7 days before the due date. The 1st Overdue Notice will be sent 1 day after the due date, the 2nd Overdue Notice will be sent 7 days after the due date, and 3rd Overdue Notice will be sent 13 days after the due date. User account will be barred if the total amount of fines has exceeded the maximum limit allowed.

Please inform to the Librarian, Circulation Management Unit immediately to avoid more fines for late return.  One month period will be provided to find the material. If the material still does not found, user has to pay according to the price of the material or buy the same title/edition.

 Loan renewal can be on line through user account with the condition that loan materials have not exceeded the due date.

Loan materials can only be renewed 2 times. However, renewal is not allowed if there is another user already reserves the material.

 Loan renewal can be done by 2 methods:

First, online renewal by user account using User ID and Password.

Second, bring along the on loan items and do the renewal at the Circulation Counter.  Users can only renew twice before the due date. No renewal is allowed if other users have made reservation for the same item.

Library materials to be reserved must be on loan by other users. Online reservation can be done by markingRequest Item atHold column. User ID and password is required toPlace Hold.Hold Placed will appear to indicate the reservation is already done. On the other hand, reservation can also be done at the Circulation Counter, Level 1.

User can cancel the reservation via User Account. Click onMy Account, and then selectHoldto view reservation list. Determine title to be cancelled and click onCancel selected hold.  ClickOKto confirm cancellation when message box appears with“You are changing all holds”. One more message will appear as“The following holds were cancelled” indicate the cancellation is done. Cancellation can also be made at the Circulation Counter, Level 1.

Current status on reservation can be checked through User Account. Click onMy Account, and then selectHoldto view reservation list. Any title with statement “Pick up at UTHM library” appears at Availability column shows that the item is ready for collection at the Circulation Counter. However, when the status is “Your position in the holds queue 1(or 2 and so on), users have to wait until it changed to “Pick up at UTHM library”.  

The reserved materials will be cancelled after 7 days beginning from the day of returning.  

The unclaimed reserved urgent materials will be reshelf within 7 days after being processed.  

This service is restricted to academic staff within campus area only.  

User may request during office hour by phone number: 07-453 3318.  

Reference Desk is operating as follows: Sunday - Thursday: 9.00 am - 10.00 pm and closed on Friday, Saturday and Public Holiday. Please refer to thelibrary opening hours.

Reference Desk is located near to the Circulation Counter, Level 1.

All questions related to library collection, services and facilities can be asked.  

 Inter Library Loan service helps user to get library materials that are unavailable in UTHM Library from the other academic libraries in Malaysia or British Library. 

Inter Library Loan service can be obtained through the following channels:
1. Fill up the Application Form that is available at the Circulation Counter or Reference Desk.
2. Send all the required details by e-mail: pspp@uthm.edu.my.

All registered and active students and staff are eligible to use the service, except to the staffs that are furthering their studies at any learning institutions other than UTHM. 

Renewal is subject to the permission from the supplying libraries. 

No, can not. You are required to consult the librarian in charge to enable the library prepares the relevant documents and gets the approval from the supplying libraries.  

No, there are no charges. However, there are fines for late return and charges for the damage of the materials, subject to the supplying libraries policy.

Types of materials allowed through the Inter Library Loan are book, articles from journal or magazine, proceeding paper and standard.

Requester will be informed by e-mail or phone from time to time.

Inter library loan application form is available at the Circulation Counter and  Reference Desk (Level 1). 

OPAC Terminal is restricted to only searching library materials through Library Catalog and browsing User Account.

Wi-Fi facility is provided at no charge. Please refer to thewireless user guide.

Use of self check out machine may avoid long queue at the library counter. Meanwhile, user will keep familiar with User Account since the same password is used at the machine. 

The books are pushed out because the machine can not identify or read Item ID. Please ensure that each book being returned through Book Drop has RFID tag inside the back of book cover. 

 Printing service is available at the main counter, Level 1. 

User does not have to book Iqra’ Room before use. User can use at any time except the locked room.

Maximum utilization is 2 hours. Extension of time depends on the availability. 

 The use of Eksplorasi Room is restricted to 5 – 10 users at one time. 

No, the library is closed on weekend. 

 No time limit is allocated. User is required to register his name and student/staff number at the counter.

 Printing your assignment can be made at main Counter, and charges for each is RM0.20/sheet for black and white

 Among the facilities provided are carrel desks, computers, sofa and television.

Only post graduate students and academician are eligible to access Al-Shirazi Scholar Room . 

Facilities provided include electric sockets and wireless Internet access.

 Only snacks and mineral water is allowed. 

The materials provided are Reference Collection (eg. handbooks, encyclopedias), Closed Access Collection (solution manuals & laboratory manuals), Special Collection (eg. thesis), as well as daily local newspapers.

No. This collection is only for internal reading and not to be brought out.

Closed Reference Room is located at Level 1.

 Users must get permission from Librarian, Information Service Department to use own material. The material related to teaching and learning is prioritized.

Use of auditorium open to academic staff and staff/student clubs or societies. Supporting document from faculty or Student Affairs Department is required. 

Maximum utilization is 3 hours. Extension of time depends on the availability.

 Maximum capacity for the Auditorium is 150 seats

 Yes, please forward a written application to the Chief Librarian.

Total number of borrowing is depending on material as well as user category. Please refer to theborrowing eligibility table. 

 No. Library user is not allowed to borrow library materials using another user’s card.    

There is a possibility that the book has been returned on the same date of Overdue Notice is issued. Please ignore the notice if the book has been returned.   

 No. User has to do the renewal on line or at the library counter.

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  • For any inquiries, feel free to contact us at:

    Tunku Tun Aminah Library
    Universiti Tun Hussein Onn Malaysia (UTHM)
    86400 Parit Raja, Batu Pahat
    Johor, Malaysia.

  • Tel: +607-4533318 (Main Counter)
    Fax: +607-4533199
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